Customer Service Representative, Logistics

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🕒 il y a 27 jours

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Hire Overseas

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2023

🤝 B2B

🎯 Recrutement

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas est une agence de recrutement spécialisée dans la mise en relation des entreprises avec des talents d'exception à l'étranger. En se concentrant sur une variété de rôles allant des domaines techniques et de design jusqu'au marketing et au support administratif, Hire Overseas vise à rationaliser les opérations et à accroître la productivité de ses clients tout en offrant des économies significatives. L'entreprise donne la priorité à la qualité en acceptant moins de 1% des candidats à l'échelle mondiale, garantissant ainsi que seuls les candidats exceptionnels sont placés dans divers postes à distance.

Description

• Serve as the day-to-day point of contact for assigned client accounts • Receive, review, and process incoming orders with accuracy before warehouse execution • Ensure all order details are correct and complete prior to handoff • Manage high-volume email and async communication across clients via email and WhatsApp • Coordinate shipment routing based on client and end-customer requirements • Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco • Handle routing instructions and ensure shipments are dispatched correctly and on time • Generate and manage bills of lading, shipping labels, and compliance documentation • Ensure all shipments are fully documented and dispatch-ready • Maintain accurate records across the internal WMS and logistics tools • Act as the liaison between the client and the warehouse manager • Communicate order priorities, flag issues, and track fulfillment status • Resolve execution issues quickly and keep clients informed throughout

🎯 Exigences

• Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment • Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar • Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides • Familiarity with warehouse management systems • Strong written English: the majority of this role is email-based communication and documentation accuracy is critical • High attention to detail and a process-driven approach to managing multiple workflows simultaneously • Comfortable working in a Windows-based environment with VPN and remote desktop access • Availability to work EST business hours

🏖️ Avantages

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you're most productive