Field Support Engineer II

🕒 il y a 15 jours

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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ZEISS Group

Site WebLinkedInTous les Emplois

10 000+ employés

🏭 Fabrication

🏥 Santé

🧬 Biotechnologie

Manufacturing • Healthcare • Biotechnology

ZEISS est une entreprise technologique de premier plan à l'international dans les domaines de l'optique et de l'optoélectronique. Au cours de l'exercice précédent, le groupe ZEISS a généré un chiffre d'affaires annuel totalisant 10 milliards d'euros dans ses quatre segments : Technologie de Fabrication de Semi-conducteurs, Qualité Industrielle & Recherche, Technologie Médicale et Marchés Grand Public (statut : 30 septembre 2023). Avec environ 43 000 employés, ZEISS est actif à l'échelle mondiale dans près de 50 pays, possédant environ 30 sites de production, 60 entreprises de vente et de service et 27 centres de recherche et développement (statut : 30 septembre 2023). Fondée en 1846 à Iéna, l'entreprise a son siège social à Oberkochen, en Allemagne. La Fondation Carl Zeiss, l'une des plus grandes fondations en Allemagne dédiée à la promotion de la science, est l'unique propriétaire de la société holding, Carl Zeiss AG.Protection des données : www.zeiss.com/data-protectionMentions légales : http://zeiss.com/publisher Ceci est le compte LinkedIn officiel de ZEISS. Il suit la Netiquette de ZEISS : www.zeiss.com/netiquette

Description

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy • Support revenue growth through the promotion and retention of service agreements • Interface with customers in a professional, pleasant and calm demeanor • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment • Maintains company-issued test equipment and support tools, including spare parts • Installation and maintenance of equipment at trade shows, as requested and required

🎯 Exigences

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service • BS in Electronics, Engineering, or Computer Technology and related fields preferred • A+ and Net+ certification preferred • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results • Must be self-directed, able to work independently with limited management oversight • Must have good verbal and written communication skills • Must have strong computer skills • Must be able to pass required training to service fine mechanics and optics • Ability to effectively service the equipment on which training is completed • Multiple project and time management skills are required • Extensive overnight travel is required by automobile and air • Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory • The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval • The position requires an average of four (4) hours driving for service calls, per day • Must have a valid driver’s license and good driving record • On occasion, must be able to lift up to 50 pounds • Thirty percent of the average workday is spent standing or walking.

🏖️ Avantages

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay