Relationship Manager

🕒 il y a 17 jours

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Zero Hash

Site WebLinkedInTous les Emplois

51 - 200 employés

💳 Fintech

₿ Crypto

🌐 Web 3

💰 €105 000 000 Series D en 2022-01

Fintech • Crypto • Web 3

Zero Hash est une entreprise qui fournit des solutions d'infrastructure pour l'intégration de produits crypto et stablecoin dans diverses plateformes. En offrant une technologie axée sur l'API et une infrastructure réglementaire clé en main, Zero Hash permet aux entreprises, notamment dans les secteurs de la fintech, des paiements et de la banque, de développer et de lancer des produits crypto et stablecoin de manière efficace et conforme. Leurs services couvrent un large éventail d'applications, notamment les investissements, les plateformes de trading, les passerelles de paiement et les marques, en se concentrant sur la simplification du processus de gestion de la conservation, de la liquidité et du règlement pour leurs clients. Zero Hash prend en charge plus de 60 actifs numériques et est opérationnel dans plus de 200 pays.

Description

• Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts • Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live. • Serve as first point of contact for billing, account receivable, third party audit requests etc • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. • Develop customer relationships into zerohash advocates to help build a strong community of customers • Responsible for ensuring the highest level of service delivery across the business measured by NPS • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market • Quarterback additional service usage by identifying expansion, upsell and cross sell opportunities and adoption of new products • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Act as internal buffer between client and leadership team

🎯 Exigences

• Motivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients • Bachelor's degree or equivalent practical experience • 3+ years of experience in B2B Relationship Management • Exceptional written and verbal communication • The ability to work independently in a fast-paced environment • Receptive to feedback and implements changes immediately with a positive attitude • An interest in being a relationship builder, collaborative partner, and dynamic project manager • Experience working in a complex ecosystem of SaaS or payments products • An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems • Travel requirements up to 20% to zerohash offices and client locations (depending on business need) • Experience with contract negotiation and dispute resolution • Experience in fintech, brokerage, and/or the crypto industry

🏖️ Avantages

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) • Vision & Dental Insurance (U.S. only) • Chance to earn equity • Maternity & Paternity leave (after 6 months) • WeWork All Access Membership • WFH Yearly Stipend • L&D Yearly Stipend (after 6 months)