Customer Solution Manager – Public Sector

🕒 il y a 15 jours

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Ziff Davis

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1927

📱 Médias

💰 €650 000 000 Post-IPO Debt en 2017-06

Media • Technology • Internet

Ziff Davis est une entreprise de médias numériques et d'Internet valant plusieurs milliards de dollars, abritant plus de 40 marques leaders dans les domaines de la technologie, du shopping, du jeu vidéo et du divertissement, de la connectivité, de la santé et du bien-être, de la cybersécurité et du martech. Axée sur les fusions et acquisitions, Ziff Davis a investi environ 3 milliards de dollars en capital, tirant parti de sa profonde connaissance de l'industrie, de son expertise technologique et de son sens de l'investissement. L'entreprise est engagée dans la responsabilité d'entreprise, mettant l'accent sur la diversité, l'équité et l'inclusion, ainsi que sur les pratiques environnementales, sociales et de gouvernance. Ziff Davis sert des millions de clients dans le monde entier, offrant une gamme diversifiée de services de médias numériques et d'Internet.

Description

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria • Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes • Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution. • Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion • Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria • Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time • Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities • Build strong, lasting relationships with customer technical and business stakeholders across geographies

🎯 Exigences

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments • Curiosity and comfort working with large-scale data and analytics to inform customer decisions • Ability to manage multiple priorities while maintaining attention to detail and customer value • Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions • Strong communication skills across technical, commercial, and executive audiences • A passion for customer success and solving real-world connectivity challenges • Strong problem-solving skills and ability to adapt to changing priorities • Ability to manage multiple accounts simultaneously and work under pressure • Experience working in cross-functional and multicultural environments • Willingness to travel regularly for client meetings and corporate functions • Familiarity with Ookla's product offerings or similar technology-based products is advantageous • Familiarity with Data Analytics tools and solutions is a plus

🏖️ Avantages

• comprehensive medical, dental, and vision coverage • life and disability benefits • Flexible Spending Accounts (FSAs) • 401(k) with company match • Employee Stock Purchase Plan • Flexible Time Off • Volunteer Time Off • paid holidays • family building and caregiving support • generous Family Care and Parental leave • Fitness Reimbursement • access to wellness programs