Workforce Capability Lead

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $93 900 - $150 100 / an

⏰ Temps Plein

🟠 Senior

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Zillow

Zillow

5001 - 10000 employés

Fondée en 2006

🏠 Immobilier

🛍️ eCommerce

👥 B2C

💰 €4 099 999 Post-IPO Equity en 2012-12

Real Estate • eCommerce • B2C

Zillow est une place de marché immobilière et de location de biens de premier plan qui fournit des informations complètes sur les maisons, appartements et propriétés à vendre ou à louer. Elle offre aux utilisateurs des outils pour rechercher des biens, calculer les taux hypothécaires, et entrer en contact avec des agents immobiliers. La plateforme propose également des algorithmes innovants qui fournissent des Zestimates, des estimations de la valeur marchande des maisons. Zillow est une ressource incontournable pour les particuliers cherchant à acheter, vendre ou louer des propriétés, ainsi que pour les agents et courtiers qui souhaitent atteindre un public plus large.

Description

• Manage complex, cross-functional programs improving frontline employee and leader readiness and performance • Partner with business leaders to understand partially defined performance needs • Synthesize Quality Intelligence, Knowledge Strategy, business metrics, workflows and employee feedback • Translate findings into program strategies, learning solutions and measurable performance outcomes • Make day-to-day program decisions within established priorities and guardrails • Keep leaders informed of progress, risks, tradeoffs and implications • Design learning experiences in Zillow Group’s e-learning authoring platforms and AI tools • Facilitate high-priority learning experiences and coordinate subject-matter experts or distributed facilitators • Manage a broad portfolio spanning learning, practice, performance support, communications, adoption, sustainment and measurement • Diagnose performance and readiness needs and translate evidence into problem statements, outcomes and learning plans • Align Product, Quality Intelligence, Knowledge Strategy, Talent, Data Analytics and Operations partners on scope, roles, decisions, timelines, dependencies and delivery expectations • Communicate progress, risks, results and recommendations to frontline partners and senior leaders • Support system-level Enablement architecture connecting learning, guided practice, coaching, performance support, knowledge, communications, workflows and reinforcement

🎯 Exigences

• 5+ years of relevant experience in Enablement, Learning & Development, program management, performance consulting or an equivalent combination of experience • Experience building system-level Enablement programming through discovery, design, delivery, implementation, sustainment and measurement • Experience using quantitative and qualitative evidence to diagnose performance needs and evaluate Enablement impact • Experience designing scalable solutions for frontline customer-facing and people-leader audiences • Strong stakeholder management, facilitation, written communication and executive-ready storytelling skills • Operational knowledge of adult learning-based capability design, behavior change, coaching, change management and performance-support principles • Experience applying learning, content, analytics, collaboration and AI-enabled tools such as Docebo, Jira, Highspot, Google Workspace and Replit • Ability to design learning experiences using e-learning authoring platforms and AI tools • U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Avantages

• Remote work from a physical location of choice • Eligibility for equity awards based on experience, performance and location • Employees will not be paid below the salary threshold for exempt employees in their state of residence • Flexible distributed work through Cloud HQ • Equal employment opportunity and disability accommodations

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