Salesforce Delivery Manager

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Zinovo

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11 - 50 employés

Zinovo est une société de conseil américaine spécialisée dans les services gérés et le support Salesforce. Nous offrons un support complet pour les plateformes Sales, Service, App, Community, Pardot et Marketing Cloud. Chacun de nos consultants est entièrement certifié sur la plateforme et nous fournissons des services de Senior Admin, Senior Developer et Solution Architect.

Description

• Manage the Client Work • Delivery of Client Work • Forecasted billable and non-billable hours at 40-50 hours per week • Work closely with Delivery Leads and clients to develop scalable solutions • Primary contact for questions and new requests from clients • Responsible for planning and overseeing work to ensure timely completion • Manage day-to-day activities of teams and ensure adherence to standards • Work with the team to understand, size, and resource planned work • Manage resources to ensure effective alignment with needed work • Provide input on customer service and support challenges • Ensure high quality, up-to-date documentation exists for all service arrangements • Define, organize, prioritize, and document new or changing customer CRM requirements • Watch for conflicts and synergies across enhancements • Update weekly forecasts on agreements, monitor contract hours, track billing time

🎯 Exigences

• Minimum of 3 years of experience in SFDC platform • Minimum Salesforce Administrator and Sales/Service Cloud certifications • Minimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce • Minimum of 3 years' experience in Cloud Computing project implementation • Comfortable in a fast-paced, high-pressure, rapidly evolving environment • Excellent leadership and management skills • Proven ability to build, manage and foster a team-oriented environment • Excellent communication and interpersonal skills • Highly motivated • Intense work ethic • Maniacally organized • Independent and an outside thinker. • Wizard with organization.

🏖️ Avantages

• Company paid medical and dental • wide variety of employee-paid voluntary benefits • a competitive retirement matching program • flexible PTO (get your work done and take what you need) • yearly stipend for health and wellness program of your choice • a 100% remote work life.