National Installations & Scheduling Service Manager

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Zip Water

Site WebLinkedInTous les Emplois

501 - 1000 employés

🍽️ Alimentation et boissons

🏥 Santé

🏭 Fabrication

Food & Beverage • Healthcare • Manufacturing

Depuis 1947, Zip Water fabrique et commercialise des systèmes d'eau instantanée conçus et fabriqués en Australie. Avec une expertise inégalée dans les robinets à eau bouillante, réfrigérée et gazeuse filtrée, Zip Water est reconnu mondialement pour proposer les appareils d'eau potable les plus avancés au monde. Aujourd'hui, Zip Water est fier de fournir à plus de 70 pays à travers le monde une eau au goût le plus pur, la plus sûre et la plus propre qui soit grâce à sa gamme élégante de Zip HydroTaps. Révolutionnant à jamais la façon dont les gens boivent et cuisinent, la filtration avancée de l'eau, la fonctionnalité et la technologie de pointe de Zip Water offrent aux propriétaires un goût irrésistible. Zip Water dispose de plus de 300 techniciens disponibles pour aider à l'installation, à l'entretien et au service à l'échelle nationale.

Description

• Lead, coach and develop field engineers and scheduling coordinators as one high-performing national team. • Set objectives, establish accountability, and ensure delivery against safety, service, productivity, and customer standards. • Own national scheduling performance, balancing demand, capacity, engineer skills, geography, customer commitments, and commercial priorities. • Manage backlog, cancellations, unallocated work, and emerging capacity risks. • Maintain safety leadership and ensure compliance with HSE requirements, risk assessments, method statements, competency standards, incident reporting, and corrective actions. • Lead investigations and embed learning across the national team. • Own installation quality and right-first-time performance; resolve service failures, repeat visits, and escalations. • Establish daily and weekly performance routines, track KPIs, analyse trends, perform root-cause analysis, and deliver corrective actions. • Identify inefficiencies, standardise processes, and champion digital tools, automation, and data-led decision-making. • Collaborate with Sales, Customer Experience, Operations, and senior leadership. • Own the installation operational budget and manage productivity, overtime, travel, subcontractor, and cost-per-job targets. • Identify revenue and margin opportunities through customer interactions, reduced installation failure, improved capacity utilisation, and partnership with Sales and Customer Experience. • Build team capability through workforce planning, recruitment, onboarding, coaching, performance management, succession planning, skills development, and management of conduct, attendance, and underperformance.

🎯 Exigences

• Proven leadership experience managing a sizeable, geographically dispersed field workforce and office-based scheduling or coordination teams. • Demonstrable success improving productivity, service levels, installation quality, and customer outcomes within a field service or installation environment. • Strong scheduling and workforce-management capability, including digital scheduling tools, capacity planning, route optimisation, and backlog management. • Strong data literacy, including operational KPIs, root-cause analysis, and performance routines to drive decisions and sustained improvement. • Experience managing budgets, overtime, contractors, operational expenditure, and cost-per-job performance. • Confidence managing performance, organisational change, service recovery, and complex customer or operational escalations. • Excellent communication, stakeholder management, coaching, and problem-solving skills. • Valid UK driving licence. • Desirable: experience managing compliance, audits, incident investigations, and corrective-action programmes. • Desirable: experience leading process digitisation, automation, or service transformation initiatives. • Desirable: strong understanding of HSE regulations, risk assessments, method statements, and incident reporting.

🏖️ Avantages

• 25 days annual leave + bank holidays • Company Sick Pay (after qualifying period) • Holiday purchase scheme • Full training and continuous support with your team • A market leading company pension • Life insurance • Employee rewards and discounts through Perks at Work • Option to join Health Care Cash Plan • 24/7 365-day access to Employee Assistance Programme • Well-being programs – your well-being is important to us • Access to on-going learning and development with our online learning platform • Discretionary bonus scheme • Company car