Digital Sales and Service Representative

🔥 8 hours ago

🌲 North Carolina, Texas, +1 more states – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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1-800 CONTACTS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏭 Manufacturing

🛍️ eCommerce

⚕️ Healthcare Insurance

Manufacturing • eCommerce • Healthcare Insurance

1-800 CONTACTS is a company that sells contact lenses directly to consumers. They offer an extensive range of contact lens brands and types through their online platform, making it convenient for customers to order and receive their lenses without visiting a traditional brick-and-mortar store. The company is known for its customer service and competitive pricing. They provide vision care solutions that are easily accessible, aiming to simplify the process of purchasing contact lenses.

📋 Description

• Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more • Consult customers on the best value for their contact lens purchases • Reply to incoming emails or MMS from customers as business needs require • Communicate and engage with the manager and team members through one-on-one meetings, team meetings, and team chats • Request prescriptions by phone from eye care providers as needed • Provide world-class customer service in a fast-paced, dynamic environment • Identify and resolve problems to create a positive customer experience • Maintain performance metrics including revenue per chat, quality, availability, and timeliness • Abide by company policies and procedures • Live the company values • Perform other duties as assigned by leadership

🎯 Requirements

• High school diploma or GED equivalent • 2-3 years minimum customer service experience • Great typing skills, at least 40 words per minute, and technical proficiency • Reliable internet connection with at least 20 Mbps download and 10 Mbps upload speeds • Private, dedicated workplace free from interruption or distraction that promotes confidentiality • Ability to multitask and prioritize simultaneously • Positive, driven, and solution-oriented mindset • Ability to work on time and complete scheduled shifts • Chat sales and Contact Center experience is a plus

🏖️ Benefits

• Monthly performance bonuses for those who qualify (up to $6 per hour) • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment • Amazing medical, dental, and vision coverage • 401(k) match • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses • Bonus potential of up to $6/hr