Business Value Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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8x8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

💰 $121.9M Post-IPO Equity on 2022-01

Consulting • Marketing • Logistics

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

📋 Description

• Become an expert in the 8x8 product portfolio, including CCaaS, UCaaS, CPaaS and AI solutions, and demonstrate solutions as needed • Develop fluency in new and emerging technology offerings from Technology Ecosystem Partners • Support the global sales team on strategic or critical opportunities • Identify gaps and red-flag issues that could hinder successful implementation or increase the risk of unmet expectations • Collaborate with prospects' contact centre teams and business unit leaders on change management, decision-making and system design • Conduct contact centre reviews covering business processes, technology strategy and required metrics • Analyse contact centre analytics, processes and metrics to identify gaps and provide deployment roadmaps • Provide internal guidance and mentoring on call flow design, workforce management, quality monitoring, key metrics and contact centre operations • Drive methodologies, processes and best practices to ensure customers realise maximum value • Deliver presentations on contact centre issues and represent 8x8 at industry conferences and events • Produce on-site reports and analysis, and contribute to BVC templates • Stay abreast of telecommunications, UCaaS, CCaaS, CPaaS, self-service, automation, VoIP, AI and industry developments • Engage with the Centre of Excellence as the CX consultant for contact centre proof of concepts • Provide on-site or remote support for early-stage go/no-go situations, strategic opportunities, sales consulting services and post-visit reports • Support customer onboarding, retention and optimisation through best-practice guidance, deep data analysis and recommendations

🎯 Requirements

• 5+ years in a consulting role with CCaaS and UCaaS experience • 5+ years in an operational contact centre role • Professional consulting experience preferred; internal consulting and collaboration also considered • Experience in technology sales engineering is an advantage • Progressive experience in roles of increasing responsibility within contact centre, VoIP or unified communications technology • Understanding of AI and how to apply it to improve day-to-day efficiency • Bachelor's degree or equivalent professional experience • Knowledge of contact centre technology, quality management and workforce management • Broad understanding of the contact centre market and its trends, including emerging technologies • Ability to manage multiple projects simultaneously • Excellent interpersonal skills in a customer-facing environment • Strong organisational, written and verbal communication skills • Creative, with the ability to think beyond conventional approaches • Able to work independently as well as within a team • Flexibility to accommodate travel requirements

🏖️ Benefits

• Equal opportunities employer • Living Wage Foundation membership • Background checks undertaken for employment offers