
10,000+ employees
Founded 2014
💼 Consulting
📦 Logistics
🏨 Hospitality
Consulting • Logistics • Hospitality
American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.
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10,000+ employees
Founded 2014
💼 Consulting
📦 Logistics
🏨 Hospitality
Consulting • Logistics • Hospitality
American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.
• Advise and arrange travel for corporate business customers, including individuals and groups • Analyze and research travel options • Proactively anticipate traveler needs and sell additional services • Arrange and book domestic and international business travel across air, road, rail, and accommodations • Use Global Distribution Systems, especially Sabre, Amadeus, or Galileo • Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements • Use positive telephone service techniques and handle special customer requests • Collaborate with the team to coach, mentor, and provide constructive feedback • Provide service as part of a 24/7 Traveler Care operation
• Advanced knowledge of GDS: Sabre, Amadeus or Galileo • Prior experience in business travel • Passion for excellence in client service, including proactive anticipation of needs • Professional written and verbal communication • Attention to detail • Act with integrity and protect personal traveler information • Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation background • Ability to resolve customer issues quickly and independently or with suppliers • Teamwork and openness to feedback • Flexibility and preparedness to work Monday to Friday, 7:00–19:00 • 37.5 hours per week • Must reside in the UK
• Flexible benefits tailored to each country • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources for employees and immediate family • Travel perks and weekly deals on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Inclusion Groups • Reasonable accommodation for qualified individuals with disabilities
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