Senior Manager, Sustaining and Forward-Deployed Engineering

September 5

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Abacus Insights

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Healthcare Insurance • SaaS • Data Management

Abacus Insights is a leader in health plan data solutions that empowers healthcare payers by providing usable and interoperable data. The company offers a comprehensive suite of data solutions designed to address complex government mandates and improve payer readiness. Abacus Insights' platform is capable of consolidating and normalizing diverse data sources into comprehensive patient records, ensuring data accuracy, and facilitating timely data updates. Their solutions support multiple use cases, including risk adjustment, clinical data exchange, cost management, and performance reporting. With a focus on technology and healthcare, Abacus Insights helps payers manage costs and improve member experiences through enhanced data management capabilities.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Build, lead, and mentor a high-performing team of sustaining engineers and Forward Deployed Engineers (FDEs) • Lead geographically distributed teams across the US, India, and Nepal and foster an inclusive, collaborative environment • Oversee sustaining engineering activities including root cause analysis, bug fixes, and implementation of design enhancements • Manage the product lifecycle from post-launch to end-of-life, ensuring product reliability, quality, and regulatory compliance • Drive initiatives for cost reduction, yield improvement, and product variability reduction • Collaborate with product development, operations, QA, and customer support to resolve production issues and streamline processes • Administer the engineering change process and ensure field solutions are incorporated into products when warranted • Develop and manage departmental budget and resource planning for sustaining engineering projects • Set technical vision and strategy for customer engagements and oversee lifecycle of customer-facing projects from scoping to post-deployment support • Act as key technical advisor for strategic clients and translate customer insights into actionable product improvements • Ensure the FDE team develops reusable tools, playbooks, and best practices to accelerate future deployments

🎯 Requirements

• Bachelor's degree in Engineering or a related technical field; a Master's degree is preferred • A minimum of 8-10 years of experience in an engineering role, with at least 3-5 years in a management position leading technical teams • Proven experience in sustaining engineering, product support, or a related field, with a strong understanding of product development lifecycles • Experience in a customer-facing technical role such as solutions engineering, technical account management, or forward deployed engineering • Demonstrated ability to lead and motivate a team of engineers, with a passion for mentorship and career development • Strong project management skills with the ability to manage multiple complex projects simultaneously • Excellent problem-solving and analytical skills, with a data-driven approach to decision-making • Exceptional communication and interpersonal skills, with the ability to effectively interact with both internal stakeholders and external customers at all levels • A deep understanding of software development, system integration, and deployment in customer environments • Ability to thrive in a fast-paced, ambiguous environment and make sound decisions under pressure