Technical Support Specialist

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs. • Document customer interactions accurately and comprehensively within designated systems. • Identify, collect, and capture relevant information related to product complaints and adverse events. • Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements. • Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations. • Demonstrate strong time management and attendance practices while meeting service-level expectations. • Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently. • Deliver professional, positive, and solution-focused support in all interactions.

🎯 Requirements

• Fluent English language skills, both written and verbal. • Strong customer service and communication skills. • Ability to work effectively within a team environment and adapt to changing priorities. • Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously. • Proficiency with computer systems and software tools.

🏖️ Benefits

• An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. • We provide reasonable adjustments to qualified individuals with disabilities.