Customer Success Manager

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Build trust and long-term relationships with all customers in your portfolio • Support customers across multiple geographies and time zones • Manage and guide organic implementation including training, and technical account setup • Engage customers in business operations discovery during onboarding to ensure successful and strategic technical account setup, and work with technical teams to deliver customized accounts • Work closely with Sales, Product, and other internal stakeholders to deliver success for customers throughout the customer lifecycle • Identify areas of opportunity to growth portfolio revenue • Track and monitor account health and identify any areas of concern, and/or opportunities for growth; deliver consistent and meaningful business reviews to key stakeholders • Execute customer success plans • Harvest customer success stories and testimonials from customers capturing business outcomes • Demonstrate product capability, functionality, and potential business outcomes • Act as a direct point of contact for escalation of customer issues, identifying and directing internal resources to help find a resolution • Directly handle escalated support tickets • Maintain customer and product usage intelligence using our CRM and customer engagement platforms. Preparation and delivery of feature requirements and feedback reports directly to the Product team • Create and deliver executive business reviews • Any related ad-hoc or project tasks as required • Participate in cross-functional projects across teams

🎯 Requirements

• 3+ years of relevant experience in customer success, account management, or a related field • Strong communication and stakeholder management skills, with the ability to listen, influence, present, and build trusted relationships • Negotiation and contract management experience, with strong follow-through and attention to detail • Customer-focused and results-driven, demonstrating sound judgment, integrity, and composure in fast-paced or high-pressure situations • Highly organized and execution-oriented, with the ability to manage multiple priorities, context switch effectively, and consistently meet deadlines • Analytical mindset, with the ability to interpret data and sales metrics to drive insights and improved outcomes • Self-motivated, accountable team player, who takes ownership and operates with a high level of autonomy • Ability to support accounts across time zones, demonstrating flexibility and responsiveness • Technical proficiency with business tools, including project management platforms (e.g., Asana), CRM systems (e.g., Salesforce), and Excel for tracking and reporting • Fitness industry and/or franchise experience preferred

🏖️ Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement • Monthly reimbursement for your preferred health scheme • EAP – we get you help when you need it. Period. • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 • And more! – so many benefits we couldn’t even fit them all here!