Court Coverage Specialist

Job not on LinkedIn

🔥 10 hours ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

📋 Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates • Negotiate attorney fees in real time, handle counteroffers, and protect margins while securing coverage • Prioritize competing hearings and triage new and at-risk hearings • Handle last-minute changes, cancellations, and urgent coverage gaps • Onboard attorneys, answer questions, and provide ongoing support • Update law firms on hearing status and maintain client communication • Log activity, confirm assignments, and keep pipeline data accurate • Identify recurring coverage gaps and suggest process improvements in huddles and team meetings • Work toward daily metrics for coverage speed, dropped hearings, portfolio efficiency, and cost targets • Resolve scheduling and conflict issues, prepare the next day's coverage, and hand off outstanding work

🎯 Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service • Comfortable and efficient on the phone • Strong verbal and written communication • Organized and able to manage many open items simultaneously • Calm and decisive under deadline pressure • Tech-comfortable and quick to learn new platforms • High school diploma or equivalent • Preferred: experience in staffing, dispatch, gig-platform operations, or high-volume call-center/outbound environments • Preferred: track record of hitting or exceeding KPIs in a metrics-driven role • Preferred: familiarity with CRM or scheduling tools • Preferred: exposure to legal, court, or collections operations • Preferred: comfortable on Mac OS and Google Workspace • Scheduling and calendar coordination • High-volume phone, text, and email communication • Negotiation and objection handling • Customer service and relationship management • Pipeline/case management and prioritization • Data entry and CRM/ticketing systems • Attention to detail and multitasking under deadlines • Problem-solving and conflict resolution • Monday–Friday availability, 8:00 AM–5:00 PM Mountain Time • Must be located in Alabama

🏖️ Benefits

• Health, Dental, and Vision Insurance • 401(k) with Company Matching • Paid Time Off • 7 Paid Company Holidays • 4 Floating Holidays per Year • Life Insurance and AD&D Insurance • Long-Term Disability • Health Care Reimbursement Flexible Spending Account (FSA) • Dependent Care Flexible Spending Account • Employee Assistance Program (EAP) • Pet Insurance • Promotion from within and a defined career ladder toward senior specialist and supervisor roles • Collaborative, supportive team environment with daily huddles and team meetings