Customer Service Advisor – Fixed Term Contract

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £28k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Handle a high volume of inbound customer calls • Provide professional and efficient customer service • Support customers with enquiries and take ownership of resolving issues • Provide effective solutions and positive outcomes • Update and maintain accurate customer records across internal systems • Verify customer identities according to security and data protection procedures • Investigate customer accounts and resolve discrepancies • Guide customers through relevant processes and updates • Contribute to continuous service improvements

🎯 Requirements

• Excellent verbal communication and active listening skills • Strong customer service and problem-solving abilities • Ability to explain complex information in plain English • High accuracy and attention to detail • Experience working in a fast-paced, target-driven call centre environment • Proficiency using multiple computer systems and databases simultaneously • Understanding of confidentiality, data protection, and security procedures

🏖️ Benefits

• 23 days’ holiday, rising to 27 days • Opportunity to buy extra leave • Paid volunteering day • Working from home • Auto-enrolment company pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary lifestyle benefits, including retail, socialising, health and wellbeing, travel, and technology discounts • Access to Employee Network Groups • Career growth and professional development opportunities