Business Process Analyst

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Gather, analyze, and document business requirements from stakeholders • Translate operational needs into functional specifications and solutions • Collaborate cross-functionally to validate and ensure accuracy of business and technical requirements • Manage intake, prioritization, and tracking of requests and projects • Coordinate delivery across teams, including QA, development, and releases • Own release of features and functions, including coordinating QA and UAT testing as well as coordinating release with other applicable tools and teams • Ensure solutions meet requirements through QA, UAT, and validation • Monitor system performance and resolve issues impacting quality control processes • Own subject matter expertise across systems and processes • Establish and maintain standards, documentation, and process governance • Drive issue resolution, solution validation, and knowledge sharing to support continuous improvement

🎯 Requirements

• Corporate travel experience with direct exposure to Travel Quality Systems and GDS scripting: Concur Compleat, iQCX, AQUA, etc • Sabre Scribe or Sabre Red Apps • Amadeus Smart Scripts/ Smart Flows/ Quality Monitor • Proven hands-on experience with at least two GDS platforms (Amadeus, Apollo, Galileo, Sabre, or Travelport Plus), including knowledge of industry practices and corporate travel standards • Demonstrates strong communication and stakeholder management skills, effectively setting and managing expectations with internal and external partners • Highly organized and self-directed, with the ability to manage multiple priorities, work independently, and consistently deliver high-quality results on time.

🏖️ Benefits

• 25 days paid annual leave plus bank holidays • Group pension scheme • healthcare • dental care • life insurance • Group income protection cover • Perkbox