Manager, Corporate Travel

Job not on LinkedIn

🔥 57 minutes ago

🇺🇸 United States – Remote

💵 $58.1k - $95.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Provide direct leadership to a travel agent team • Coach and develop agents to achieve optimum performance • Support development and implementation of strategic plans to drive customer service, operational consistency, and efficiency • Support client satisfaction, retention, and business profitability objectives using KPIs and department goals • Provide day-to-day guidance to agents within the span of control • Identify team strengths, development opportunities, and top talent • Develop plans to drive results and monitor success measurements • Provide timely positive and constructive feedback through one-on-ones, team meetings, and other communications • Complete HR interactions and payroll functions as needed • Communicate departmental vision and mission to team members • Work with the Workforce Analyst to develop schedules, monitor attendance, and align time for non-phone work and coaching • Mitigate expenses caused by quality errors • Review customer service reports, analyze issues, and identify trends • Support service-level management through daily huddles and planning sessions • Review exception time-off requests with the Workforce Manager • Monitor overtime and coordinate schedules and staffing to reduce overtime expense • Monitor write-offs and payouts and create strategies to mitigate payout risks • Review agent productivity measures and develop process-improvement plans • Work with the Director of Service Delivery and Account Management on client programs • Serve as primary contact for day-to-day operational questions from internal and external clients • Collaborate with ALTOUR departments to ensure client-program success

🎯 Requirements

• 5-7 years’ experience in the travel industry • 5-7 years’ customer service experience • Ability to relate to and understand agent and supervisor roles • Ability to respond to high level escalated customer service issues • Ability to identify root cause and create process improvements • Ability to interface with the Travel Manager and Account Managers • Proficient in designated Sabre GDS • Strong knowledge of international travel • Excellent written and verbal skills • Ability to present material to groups of various sizes • Ability to craft compelling written and oral communications for internal/external clients and staff • Exceptional attention to detail • Strong Microsoft Office skills, including Word and Excel • Ability to complete simple analysis • Ability to build and utilize simple spreadsheets and Word documents • Strong change management, decision-making, conflict resolution, and problem-solving skills • Ability to provide constructive feedback • Ability to anticipate and mitigate potential issues • Ability to support peers in decision-making and know when to escalate

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance