Senior Business Travel Consultant – Out of Hours

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Support the ALTOUR travel operation outside normal working hours • Assist customers whose travel has been disrupted or who need urgent travel bookings • Answer client calls and emails politely, efficiently and professionally • Provide expert advice on all aspects of travel • Maintain the customer service level provided by the day team • Work effectively as part of an internal and external team • Issue, re-issue and recalculate international and domestic airfares • Source cost-effective worldwide routes and book flights, rail, hotels and ground products • Provide additional quality control for day-team processes when call volumes permit • Analyze global travel news and communicate travel risks to senior management • Create and provide traveler-tracking reports to clients during major events

🎯 Requirements

• Knowledgeable on a GDS, Sabre ideally, but we will cross train for the right candidate • Fares & Ticketing Level 1 & 2 (or equivalent experience) essential • Knowledge of Microsoft products, including Outlook, Word and Excel • Good geographical and product knowledge of destinations and airlines • On the pulse with world events and likely travel implications • Good organizational skills and excellent customer service & communicative abilities are essential • Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions • Ability to work outside normal working hours and under pressure • Calm, sympathetic and reassuring approach during stressful travel disruptions • Attention to detail and meticulous standards

🏖️ Benefits

• Competitive salary • Discretionary 5% management bonus plan • Signing on bonus • 25 days annual leave plus bank holidays • Medicash Health Plan • BUPA Dental Plan • Life assurance • Wellbeing and Employee Assistance Programme • Group income protection cover