Senior Business Travel Consultant – Out of Hours

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Support the ALTOUR travel operation outside normal working hours • Assist customers whose travel has been disrupted or who need urgent travel bookings • Fulfil last-minute and urgent travel bookings for Corporate, Media, Entertainment and Contractor clients • Answer client calls and emails politely, efficiently and professionally • Provide expert advice across all aspects of travel • Maintain the customer service level provided by the day team • Communicate effectively as part of an efficient internal and external team • Issue, re-issue and recalculate international and domestic airfares • Source cost-effective worldwide routes and book flights, rail, hotels and ground products • Provide additional quality control for day-team processes when call volumes permit • Analyse global travel risks and communicate relevant information to senior management • Create and provide traveler-tracking reports for clients during major events

🎯 Requirements

• Knowledge of a GDS, ideally Sabre; cross-training available for the right candidate • Fares & Ticketing Level 1 & 2, or equivalent experience, essential • Knowledge of Microsoft Outlook, Word and Excel • Good geographical and destination product knowledge • Good knowledge of airlines • Awareness of world events and their likely travel implications • Good organizational skills • Excellent customer service and communication abilities • Flexible approach and willingness to develop innovative travel solutions under pressure

🏖️ Benefits

• Competitive salary • Discretionary 5% management bonus plan • Signing on bonus • 25 days annual leave plus bank holidays • Medicash Health Plan • BUPA Dental Plan • Life assurance • Wellbeing and Employee Assistance Programme • Group income protection cover • Potential eligibility for incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance