Corporate Cloud Support Engineer

Job not on LinkedIn

September 6

Apply Now

Receive Emails with Similar Jobs

Acronis

WebsiteLinkedInAll Job Openings

Cybersecurity • SaaS • Enterprise

Acronis is a global leader in cyber protection, offering integrated solutions for data backup, cybersecurity, and disaster recovery for businesses and service providers. The company is recognized for its comprehensive security capabilities, including managed detection and response (MDR), AI-powered email and cloud application security, and advanced endpoint management. Acronis also provides training and certifications for managed service providers (MSPs), enhancing their cybersecurity skills and knowledge.

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $250M Private Equity Round on 2022-07

📋 Description

• Act as final escalation point for the most complex incidents related to Acronis products and services • Troubleshoot and resolve advanced technical incidents across software, networking, and hardware environments for corporate customers and partners • Build and maintain strong relationships with customers and partners • Interact and collaborate with Engineering (Development, QA, Data Center Operations) and Business (Professional Services, Product Management) teams to efficiently resolve complex technical customer issues • Train and mentor junior team members by sharing technical expertise and best communication practices • Participate in developing documentation, knowledge base, and technical articles on Acronis products • Maintain deep knowledge of Acronis operations and products and stay up to date on industry trends (Cloud, Storage, Virtualization, Business Applications)

🎯 Requirements

• 2+ years of experience in an advanced technical support role • Fluent English (both written and verbal) • Windows Server: gather and analyze Windows logs and dumps; application-level troubleshooting with Procmon and Process Explorer • Linux/UNIX: application and configuration management; CLI power user; RedHat/Linux Foundation certifications are a plus • Networking: analyze traffic with Wireshark, tcpdump, iperf; troubleshoot DHCP, DNS, VPN (L2TP/IPSEC/Open VPN), HTTP servers; Cisco/Juniper certifications are a plus • Virtualization: manage and troubleshoot VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo • Business applications: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers • Good communication skills and customer service focus • Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues • Ability to prioritize and switch between a variety of time-sensitive issues • Submit your resume and application in English • Full criminal, education and identification background check required for new hires