Senior Manager, Programs – Global Expansion, New Initiatives

🕒 October 9

🇨🇦 Canada – Remote

💵 $153k - $213k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Own the strategy and roadmap for scaling Customer Operations for global expansion across products, merchants/partners, geographies, and channels • Establish and modify operational objectives, policies, procedures, work plans, methods, frameworks, and success criteria • Lead, coach, and develop a team spanning program management and service delivery/process improvement disciplines • Drive large-scale cross-functional operations programs, managing scope, schedule, budget, dependencies, and risk • Partner with Product, Engineering, Analytics, Risk, Training, Knowledge, and Service Delivery leads throughout program lifecycles • Build alignment among mid- to senior-level cross-functional leaders and influence outcomes • Own portfolio governance, business reviews, issue resolution, and decision-making • Own post-launch operational performance for the global international operations portfolio • Serve as a subject-matter expert and thought leader on the global servicing operating model • Champion an analytical, data-driven culture • Develop communication and change-management plans and track risks, issues, actions, and dependencies • Represent global customer servicing needs across core operations

🎯 Requirements

• 12+ years of relevant experience • 5+ years leading teams and/or managing other managers or senior professionals • Experience building and scaling global customer experience operations • Experience working in global environments across cultures and geographies • Deep program and process management expertise • PMP and/or Lean Six Sigma Black Belt is a plus • Broad cross-disciplinary expertise and strong understanding of organizational and market operations • Deep functional knowledge of customer care, fraud, and/or merchant operations, including processes, systems, and key metrics • Strong knowledge of shared services operations • Experience in services, operations, and/or sales • Experience delivering programs across multiple geographies or markets strongly preferred • Consumer lending or financial services background strongly preferred • Ability to work on unique, poorly defined problems and create approaches and evaluation criteria • Ability to influence and align diverse, senior stakeholders • Sound judgment for discretionary decisions with significant latitude • Self-starter with urgency, accountability, results orientation, and enthusiasm for developing people and building capabilities

🏖️ Benefits

• Equity rewards may be included in the total compensation package • Monthly stipends for health, wellness and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) with discounted Affirm stock • Remote-first flexibility • Inclusive interview process and disability accommodations • In-person onboarding experience for all new hires

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