Consulting Manager

🕒 October 8

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization • Manage and mentor Application Consultants and project resources across consulting tiers • Provide solution oversight across concurrent Cayenta CIS implementations • Allocate and balance resources across client engagements while optimizing utilization and billable ratios • Foster an agile, accountable team culture focused on problem-solving, continuous learning, and career growth • Assist with performance evaluations and report team performance statistics and trends to senior management • Drive repeatable delivery frameworks, including fit-to-standard configuration, industry templates, and training-first user adoption • Lead complex or greenfield CIS solutions, custom modifications, new utility types, regulatory environments, and first-time integrations • Review solution architecture, integration design, and data conversion approaches • Drive continuous improvement of Cayenta’s implementation methodology and documentation • Lead client workshops to explain the Cayenta CIS product and gather requirements • Partner across departments on sales-to-services handoffs and post-go-live transitions to Customer Support • Conduct post-implementation retrospectives and coordinate handoffs • Establish, track, and manage project budgets, cost estimates, allocations, project health, milestones, go-lives, and variance reporting • Maintain client relationships and communication with executive sponsors and steering committees • Identify delivery risks, plan mitigations, coordinate change control, and resolve escalations • Apply broad knowledge across Cayenta CIS implementations to new situations • Plan and deliver internal consultant training and Harris user conference sessions as requested • Champion AI-assisted tools for statements of work, status reports, test documentation, meeting summaries, and variance analysis • Develop and implement best practices, standards, and processes for the Cayenta professional services team

🎯 Requirements

• 5+ years of experience in a professional services or consulting role, ideally within utility/municipal software implementations • 4+ years of experience in a senior/managing consultant role, with a track record across 4 or more complex CIS implementation projects or 20+ successful upgrades, or 2+ years of formal leadership experience for candidates coming from a people-management track • Proven track record of successfully managing multiple concurrent software implementation projects for utility or municipal clients • Working knowledge of the utility customer-to-cash lifecycle and/or public sector implementation environments • Demonstrated capability in managing project P&L, budget forecasting, consultant utilization, and contract scope control • Practical knowledge of Agile, Waterfall, or hybrid software implementation methodologies • Experience with PSA/project and test management tools, including Jira, CayStone/SpiraTest, ServiceNow, Power BI, and Excel • Outstanding written and verbal communication and interpersonal skills • Ability to manage executive client relationships and cross-functional teams • Ability to build and maintain strong client relationships • Current, valid passport • Legally eligible to travel internationally, including having passport-based visa exemption or required travel visas for Canada, the United States, and the Caribbean

🏖️ Benefits

• 3 weeks’ vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership and RRSP/401k matching programs • Lifestyle rewards • Remote work

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