Technical Support Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Aggreko

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Welcome to the Aggreko LinkedIn page.

📋 Description

• Deliver Technical Support Excellence: Own the accurate and timely delivery of technical support across the business. Triage, measure, review and act on support needs to enable teams to achieve growth, revenue and EBITDA targets. • Lead Compliance & SME Expertise: Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD). Support safe, compliant operations across our product and accessory portfolio. • Drive Data & Digital Adoption: Champion Aggreko Connect and data acquisition, enabling data-led decision making. Support optimisation tools (e.g. Agem) to ensure correct solution sizing and strengthen technical confidence across the business. • Evolve Support Capabilities: Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance. • Develop Capability & Customer Outcomes: Build technical knowledge across teams, supporting product education, application development and early-life issue resolution. Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

🎯 Requirements

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions • Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR) • Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets • Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes • A collaborative communicator, able to connect SMEs, sales teams and operational stakeholders across regions

🏖️ Benefits

• A key leadership role with the opportunity to shape technical support strategy across Europe • Exposure to innovative technologies, including AI-driven support tools and connected solutions • Competitive salary, bonus and benefits package, with opportunities for career progression • A collaborative, purpose-driven environment focused on delivering sustainable energy solutions • Ongoing training, development and access to global expertise within Aggreko