3rd Line Technical Support Engineer

🕒 July 7

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Spherica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • AI

Spherica is an automation-first IT Managed Service business that provides a range of services across complex IT infrastructures in both the public and private sectors. They focus on empowering IT teams by leveraging advanced AI and machine learning to automate tasks, enhancing efficiency, end-user experiences, and driving greater value from IT investments. Their services include end-user computing, core infrastructure technology, managed service desk solutions, network operations management, and security operations management. Spherica is dedicated to transforming IT services from reactive to proactive, alleviating pressure on IT teams and supporting business growth through innovative technology strategies.

📋 Description

• Support with day-to-day tasks in all aspects of Infrastructure, Network, and Security management responsibilities • Oversee various processes and maintain relationships with high profile clients and stakeholders • Adhere to best practices to ensure the reliability and security of the Customer’s technical operations • Work in a 24/7 operational team under a DuPont shift pattern ensuring uninterrupted support and coverage to clients

🎯 Requirements

• Strong understanding of IT Infrastructure, Networking, and Security principles and best practices • Experience with routing and switching and WAN/LAN technologies • Proficient knowledge of firewall solutions, both physical and virtual • Strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi • Experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection

🏖️ Benefits

• 22 days holiday basic • Additional birthday day off • Additional holiday day for each service year after year 2, up to 30 days • £20 Birthday Voucher • Purchase of additional pension contributions (salary sacrifice) • Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply) • Expensed eye tests • Expensed flu vaccinations for onsite workers • Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave. • Enhanced Paternity Pay • Enhanced Maternity Pay - with 2 years' service