Senior Cloud Support Engineer

🕒 May 21

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

🏢 Enterprise

📱 Media

Cybersecurity • Enterprise • Media

Akamai Technologies is a global edge platform and cloud services company that delivers content delivery, edge computing, and security solutions. The company operates one of the world’s largest distributed networks to accelerate and protect web, media, and application traffic, offering products for content delivery, DDoS protection, API and app security, bot management, edge compute (serverless/edge functions), and AI inference at the edge. Akamai also provides enterprise-focused security services (zero trust, identity and access management, secure internet access) and cloud/AI infrastructure tools, and has recently expanded capabilities through acquisitions (for example LayerX) to add browser-based AI usage control.

📋 Description

• Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security. • Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing. • Acting as the main contact to proactively analyze and solve technical issues. • Collaborating and working closely with internal cross-functional teams to drive problems to resolution. • Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.

🎯 Requirements

• Have relevant experience in a similar Cloud Support role. • Have an understanding of cloud provider ecosystems such as AWS, Azure, etc. • Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies. • Demonstrate experience with layer 3 and 4 technologies. • Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments. • Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work. See our benefits. • FlexBase adapts to your job's needs • Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.