Senior Engagement Manager – EU

Job not on LinkedIn

🕒 March 28

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Albert Invent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

🧬 Biotechnology

🔬 Science

💰 Seed Round on 2023-06

Artificial Intelligence • Biotechnology • Science

Albert Invent is an end-to-end platform that digitalizes synthesis, formulation, and materials science for the age of AI. It combines capabilities like inventory management, Electronic Lab Notebooks (ELN), Lab Information Management Systems (LIMS), and regulatory intelligence to streamline research and development processes. Trusted by thousands of chemists across 36 countries, Albert Invent enhances productivity and accelerates innovation in chemical research through the use of advanced AI and machine learning technologies.

📋 Description

• As a Senior Engagement Manager at Albert, you will own the full post-sale lifecycle for our most strategic enterprise customers. • You’ll be accountable for ensuring customers achieve meaningful business transformation through Albert, while also orchestrating services delivery to ensure contracted outcomes are delivered on time, at quality, and with clear value realized. • You will act as the primary relationship owner, responsible for driving adoption and value realization, while also driving program delivery, managing timelines, escalating risks, and coordinating internal resources. • Serve as the Transformation Lead for customer programs, ensuring contracted services are delivered successfully. • Build and manage deployment schedules, tracking progress against milestones. • Partner with and coordinate Scientific Leads, Delivery Operations, and Technical Operations to ensure smooth delivery of workflows and training. • Anticipate risks, proactively resolve issues, and escalate when necessary. • Ensure delivery outcomes are translated into measurable customer value. • Guide customers through organizational change required to adopt Albert, including stakeholder mapping, communication planning, and adoption strategies. • Own the strategic relationship with enterprise customers post-sale for the remainder of the customer’s journey with Albert, serving as their trusted advisor. • Develop and execute customer success plans aligned to business transformation outcomes. • Drive product adoption across scientific and operational workflows.

🎯 Requirements

• 7+ years experience in Enterprise SaaS, Consulting, or the chemical/materials R&D space in roles spanning Program/Project Management or Professional Services. • Ideally a Master’s degree or higher in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related scientific/engineering discipline. MBA is a plus. • PMP and/or CAPM certification a plus. • Strong program or portfolio leadership experience: ability to manage complex, multi-stakeholder programs with measurable outcomes. • Ability to lead and manage complex programs, ensuring timely delivery of objectives while coordinating with multiple stakeholders. • Deep working knowledge of Chemistry and Materials Science, and familiarity with the broader chemicals industry is preferred. • Ability to analyze customer data and use insights to drive decisions and actions. • Familiarity with change management frameworks (ADKAR, Prosci, Kotter) strongly preferred and a passion for change management is required. • Strong relationship-building skills, with the ability to establish trust and rapport with clients and stakeholders at all levels. • Experience in nurturing long-term (multi-year) partnerships is essential. • Excellent communication skills, both verbal and written, enabling effective engagement with clients, technical teams, and executives. • Strong understanding of R&D IT ecosystems: ELN/LIMS, PLM, ERP, and analytics tools. • Ability to travel ~20 to 50% (North America and Europe).

🏖️ Benefits

• We love distributed teams. Albert’s home-base is in the California Bay Area, but we have multiple offices and employees sprinkled around the globe. • We care about you. Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too. • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.