Technical Account Manager

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AlertMedia

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AlertMedia is a company that provides comprehensive communication solutions for businesses, focusing on the ability to manage links, QR codes, and connections with audiences. Through the Bitly Connections Platform, they offer tools for URL shortening, QR code generation, and landing page creation, designed to help companies enhance customer engagement and streamline digital communication. With a focus on analytics and integrations with platforms like HubSpot and Canva, AlertMedia aims to improve the digital interaction in industries such as retail, healthcare, and financial services, making it easier for businesses to connect with their customers efficiently.

📋 Description

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them. • Serve as the customer's long-term technical advocate, helping ensure continued success and alignment throughout the customer lifecycle. • Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal. • Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience. • Own and manage technical escalations, ensuring timely resolution and customer satisfaction. • Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment. • Identify opportunities for upselling or expansion based on customer needs and usage patterns. • Monitor and report on account health, usage metrics, and support trends. • Contribute to the broader Technical Solutions function by partnering with Customer Success, Product, and Engineering to investigate complex issues, improve internal processes, and advocate for product enhancements based on customer feedback.

🎯 Requirements

• 3–5 years' experience in a customer-facing technical role. • Experience managing enterprise or mid-market accounts. • Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP). • Ability to read logs, debug issues, and translate technical problems into business impact. • Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency. • Strong organizational skills and ability to manage multiple pipelines and priorities. • Excellent written and verbal communication skills, with the ability to collaborate cross-functionally. • Ability and desire to work in a fast-paced, technically challenging environment. • Professional fluency in written and spoken English is required.

🏖️ Benefits

• Competitive base salary + Company-Wide Bonus program • Generous and flexible time and parental leave policies • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees and dependent! • Competitive Pension contributions • Amazing rewards and incentives – we love celebrating each other! • Commitment to community service with opportunities to give back • A Best Places to Work company 10 years in a row and numerous other awards • Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams • You'll get to do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture