Customer Experience Coordinator – Travel

Job not on LinkedIn

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

💵 £23.6k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

💰 $85M Post-IPO Equity - Allianz on 2018-04

Insurance • Finance

Allianz is a global financial services company founded in 1890 that provides insurance and asset management solutions to individuals and organizations across more than 70 countries. The company employs actuaries, advisors, underwriters, lawyers, marketers, and technology specialists, and emphasizes digital transformation and AI skills across roles. Allianz promotes workplace inclusion, privacy-conscious hiring practices, financial education through programs like Allianz School For Life, and engages in sponsorship and recognition programs such as partnerships with the Olympic & Paralympic movements and various workplace and training awards.

📋 Description

• Handle inbound and outbound customer calls • Provide proactive, solutions-focused responses to customer enquiries in line with Business Partner expectations and FCA requirements • Manage customer contacts end-to-end and keep customers informed • Identify and present relevant insurance upgrade options using a procedure-based sales approach and Treating Customers Fairly principles • Prioritise multiple cases according to customer needs • Record customer interactions accurately and complete administrative tasks • Handle regulated complaints and escalate high-profile or contentious cases • Follow call guides, processes, and compliance procedures • Share product knowledge, technical updates, and customer feedback trends • Participate in coaching, feedback, call audits, one-to-ones, and performance reviews • Complete mandatory training modules • Maintain a safe and tidy work environment

🎯 Requirements

• Experience in a customer service role, ideally within a contact centre, travel, or insurance environment • Strong communication skills and ability to explain things clearly and empathetically • Ability to manage multiple tasks simultaneously and prioritise effectively under pressure • High attention to detail and a quality-focused mindset • Good geographical knowledge • Proficiency in standard PC applications and ability to navigate multiple systems simultaneously • Genuine commitment to delivering outstanding customer experiences • Flexibility to work rotating shifts: Monday–Saturday 8am–8pm, Sunday 9am–5pm • Good standard of general education, including English Language GCSE or equivalent • Familiarity with FCA regulations and Treating Customers Fairly principles (desirable) • Knowledge of travel insurance products or the travel industry (desirable) • Comfort using AI-assisted tools or digital workflows (desirable)

🏖️ Benefits

• Excellent training and onboarding • Competitive annual leave • Company pension scheme contributions • Company bonus scheme • Private Medical cover • Discounted Allianz products, including Travel Insurance and Roadside Assistance • Annual flu vaccination and Eye Care vouchers • Vouchers and discounts for high street and online retailers • Interest-free season ticket loan after qualifying period • Corporate Social Responsibility opportunities • Ongoing personal development support • Inclusive, values-driven culture