Management Adjusting CSL Associate Manager

Job not on LinkedIn

🕒 Yesterday

🐊 Florida – Remote

🐊 Florida – Remote

💵 $80k - $124.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Provide Agents exceptional claims and inquiry service through chat • Manage and motivate ten to fifteen adjuster staff or vendors • Support implementation of operational initiatives that achieve Claim, Discipline, Claims Service Area, and Company business objectives • Develop strategies to achieve employee performance levels and expert execution of claim processes • Monitor staffing levels and workloads • Provide coaching and mentoring and participate in performance reviews • Manage customer conflicts and assist with establishing unit goals and objectives • Deliver compassionate, fast, fair, and easy service to ensure customer retention • Participate in special projects as a subject matter expert • Manage and oversee vendor performance • Oversee responses to highly complex arbitration contentions • Oversee negotiation of highly complex claim settlements • Oversee resolution of highly complex customer conflicts or issues • Analyze unit reports and support achievement of business unit objectives • Define, analyze, and track department, section, and/or unit measures • Review employee work quality and customer interactions through ride-alongs, sit-alongs, and file reviews

🎯 Requirements

• Hands-on Material Damage claims leadership experience • Ability to manage a team of adjusters or vendors • Ability to coach employee performance • Experience handling extended files and serious injury claims for Florida and Georgia • Claims processing knowledge • Conflict management and resolution skills • Employee supervision and team management skills • Goal management and planning skills • Negotiation skills • Must possess authorization to work in the United States • Remote workspace free from distractions with appropriate desk and seating • Reliable internet with minimum speeds of 50 MB download and 5 MB upload

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs • Equal Opportunity employer • Assistance or accommodation in completing the online application