Field Support Engineer

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🕒 March 20

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Allye

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1 - 10 employees

Allye provides distributed energy storage at the grid edge to provide collective flexibility to the electricity network, helping accelerate decarbonisation of the grid while lowering energy costs for industrial, commercial and residential customers by up to 50%.

📋 Description

• 24/7 monitoring of all field systems (through your team) • First response to system failures and performance issues • Remote debugging and problem resolution • Customer operational reporting and communication • Manage escalations and critical incidents • Develop fixes for field issues—actual embedded software changes • Build diagnostic tools to find problems faster • Root cause analysis with detailed documentation • Remote system configuration and optimisation • Lead Field Support team • Coordinate outsourced support technicians (extended shift coverage) • On-call rotation for critical escalations • Train team on troubleshooting methodologies • Feed field intelligence back to Software Development • Track recurring issues and patterns • Prioritise fixes based on field impact • Document all incidents and resolutions systematically

🎯 Requirements

• 5+ years in production support/field engineering for embedded or industrial systems • Strong embedded systems knowledge (C/C++, Python) • Remote debugging expertise (SSH, logging, diagnostics) • Systems thinking and structured troubleshooting • Customer-facing communication skills • Ability to stay calm under pressure • Team leadership or mentoring experience • Battery management systems or energy storage (Desirable) • CAN protocols and industrial communication (Desirable) • 24/7 operations environment experience (Desirable) • Experience managing remote/outsourced teams (Desirable) • IoT monitoring platforms (Desirable)