Field Support Engineer

Job not on LinkedIn

🕒 March 20

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allye

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏭 Manufacturing

⚡ Energy

🤖 Artificial Intelligence

Manufacturing • Energy • Artificial Intelligence

Allye is an energy technology company that specializes in providing distributed energy storage solutions at the grid edge, aimed at enhancing the flexibility of the electricity network. They focus on accelerating the decarbonization of the grid and lowering energy costs for various customers, including industrial, commercial, and residential clients. Their innovative energy storage systems utilize machine learning and artificial intelligence to optimize performance and behavior, leveraging cloud management and the concept of digital twins to maximize efficiency and cost savings.

📋 Description

• 24/7 monitoring of all field systems (through your team) • First response to system failures and performance issues • Remote debugging and problem resolution • Customer operational reporting and communication • Manage escalations and critical incidents • Develop fixes for field issues—actual embedded software changes • Build diagnostic tools to find problems faster • Root cause analysis with detailed documentation • Remote system configuration and optimisation • Lead Field Support team • Coordinate outsourced support technicians (extended shift coverage) • On-call rotation for critical escalations • Train team on troubleshooting methodologies • Feed field intelligence back to Software Development • Track recurring issues and patterns • Prioritise fixes based on field impact • Document all incidents and resolutions systematically

🎯 Requirements

• 5+ years in production support/field engineering for embedded or industrial systems • Strong embedded systems knowledge (C/C++, Python) • Remote debugging expertise (SSH, logging, diagnostics) • Systems thinking and structured troubleshooting • Customer-facing communication skills • Ability to stay calm under pressure • Team leadership or mentoring experience • Battery management systems or energy storage (Desirable) • CAN protocols and industrial communication (Desirable) • 24/7 operations environment experience (Desirable) • Experience managing remote/outsourced teams (Desirable) • IoT monitoring platforms (Desirable)