Customer Service Engineer

🕒 May 1

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Malvern Panalytical

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

Manufacturing • Healthcare • Consulting

Malvern Panalytical is a leading provider of precision analytical instruments and solutions. Their product range includes particle size analyzers, X-ray fluorescence (XRF) spectrometers, X-ray diffractometers (XRD), and near-infrared (NIR) spectrometers, which are used in a variety of industries, including pharmaceuticals, mining, energy storage, and metals analysis. The company focuses on enhancing productivity and product development by offering tools for detailed physicochemical insights, facilitating accurate process control, and optimizing quality across applications. Malvern Panalytical is committed to advancing scientific understanding to develop cleaner, healthier, and more productive environments.

📋 Description

• Responsible for installing, repairing and maintaining our manufactured instruments across the UK. • Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service. • Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of instruments. • Maintains high customer satisfaction by meeting service expectations and providing timely documentation. • Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities. • Manages company assets responsibly, including spare parts, tools, vehicle, and software.

🎯 Requirements

• Qualifications in Electronics, Chemistry to HND, or equivalent level. • Demonstrable experience of working on customer sites. • Proven experience in a customer field service environment advantageous but not essential. • Experience of working with X-Ray based scientific instrumentation is an advantage. • Proven experience in a customer field service environment preferable. • Current, full UK driving licence. Required to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays.

🏖️ Benefits

• Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme