Senior Associate, Care Operations

🕒 August 19

🇺🇸 United States – Remote

💵 $60k - $85k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Angi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏪 Marketplace

👥 B2C

💰 $30M Debt Financing - Angi on 2011-10

Marketplace • B2C

Angi is a consumer-facing online marketplace that helps homeowners find, compare, and hire local professionals for home improvement, maintenance, and repair projects. The platform lists many trades and services — including plumbing, electrical, roofing, landscaping, cleaning, remodeling, and more — provides ratings and pricing guides, offers an app, and allows service professionals to register and manage their businesses. It also publishes cost guides and project research to help homeowners plan jobs.

📋 Description

• Support workforce management planning for phone teams and work closely with vendors • Assist with forecasting, reporting, and vendor communication • Use tools, including AI, and platforms to optimize call efficiency and drive financial KPIs • Receive and validate monthly invoices based on partners' hourly contributions • Optimize staffing plans across multiple teams and learn their unique KPIs • Build reports in reporting tools to improve performance visibility • Hold external vendors accountable • Inform strategic business decisions • Collaborate with the Care Operations team and cross-functional partners • Contribute to staffing strategy for frontline support, escalations, onboarding assistance, and retention

🎯 Requirements

• A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability • 1-3 years of professional experience in operations, strategy, or a closely related field • Track record of driving measurable results • Excellent analytical skills • Solid understanding of operations, including process optimization and project management • Strategic thinking and ability to translate ideas into actionable plans • Hands-on experience with business intelligence tools such as Looker or Tableau • Experience with Salesforce Service Cloud or Playvox is a plus, but not required • Experience in a fast-paced environment, demonstrating adaptability and willingness to wear multiple hats • Excellent written and verbal communication skills • Comfort using AI tools for drafting, summarizing, analyzing data, and streamlining repetitive tasks • Curiosity about emerging technology and its application to operations • Legal authorization to work in the United States

🏖️ Benefits

• Competitive year end performance bonus • Full medical, dental, vision package • Flexible vacation policy • Pet discount plans • Retirement plan with company match (401K) • Optional travel to international call center locations • Opportunity to work with motivated teammates on unique challenges