Customer Success Associate

🕒 May 15

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Aphex

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

SaaS • Construction

Aphex is a company that provides a connected platform for construction delivery teams to manage planning, communication, and reporting. Aphex is designed to replace the traditional use of spreadsheets, files, and whiteboards with an integrated system that connects master schedules, automates updates, and visualizes work plans. This platform helps engineers, planners, and managers to collaborate more effectively, reduce mistakes, and improve project performance by allowing real-time visibility and management of construction projects. Aphex is used in various construction projects, such as highways, building, rail, and earthworks, and offers integrations with tools like Power BI and ArcGIS.

📋 Description

• Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own. • Embed planning routines. Help major contractor teams establish the weekly planning cycle that becomes their project's operating rhythm. • Drive daily coordination. Move teams from weekly planning into the daily routines that make site coordination genuinely better. • Build trusted relationships across the project. Engineers, supervisors, planners, project managers, construction managers. Hold real credibility at every level. • Monitor project health and act on it. Track signals, spot risks early, run plays to fix issues before they escalate.

🎯 Requirements

• You build trust quickly with people across all kinds of roles and seniority. • You've been thrown in over your head and figured it out. • At least one specific story (probably more) of taking on something you weren't qualified for and getting up to speed fast. • You don't wait to be asked. • When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it. • A second European language relevant to our growth into new markets • Previous experience in customer success, SaaS, or a fast-moving B2B environment • Some construction or infrastructure background or curiosity • Evidence of using AI tools to improve how you work, with a clear view of where AI helps and where it doesn't

🏖️ Benefits

• 25 days holiday plus UK bank holidays • Bupa Health & Dental Care • Pension contribution • Parental leave • Remote-first working with access to a WeWork office for in-person collaboration • The right tools. MacBook Pro setup, modern tech stack, and AI tooling across the team • Genuine development. Personal training allowance plus ongoing coaching and learning support • A team that takes the work seriously. Collaborative, ambitious people who care about doing the work well