CRM Manager, UK

Job not on LinkedIn

🕒 May 12

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

tonies® USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

📱 Media

💰 Undisclosed on 2017-09

B2C • Media

tonies® USA is a consumer-facing company operating the Mytonies web application. The site text indicates it provides a browser-based service for customers to access or manage content (prompting users to update outdated browsers), implying a digital content platform within a product ecosystem aimed at consumers, especially families and children.

📋 Description

• Build, develop and execute CRM campaigns across email, push notifications, SMS, and other owned channels • Build and optimise automated customer journeys across the lifecycle journey • Create audience segmentation strategies to improve targeting and personalisation • Manage campaign calendars, timelines, and end-to-end delivery of CRM activity • Analyse campaign and customer performance data to identify insights and optimisation opportunities • Conduct A/B testing to continuously improve engagement and conversion rates • Collaborate cross-functionally with marketing, product, creative, and analytics teams to deliver campaigns on time • Take ownership of CRM workflows and timelines, managing creative design/briefing • Ensure CRM best practices, data accuracy, and compliance with GDPR and privacy regulations • Support reporting on CRM KPIs, including retention, engagement, and customer lifetime value

🎯 Requirements

• Experience in CRM, lifecycle marketing, or customer engagement roles • Hands-on experience using Braze CRM platform • Strong understanding of customer segmentation, automation, and personalisation strategies • Experience building and managing multi-channel CRM campaigns • Analytical mindset with the ability to interpret campaign data and performance metrics • Strong organisational skills with the ability to manage multiple priorities and deadlines independently • Excellent cross-functional collaboration and stakeholder management skills • A proactive, self-starting attitude with strong ownership and accountability • Detail-oriented and committed to delivering high-quality work

🏖️ Benefits

• 30 days annual leave + bank holidays • Paid sick leave • Bereavement leave • Volunteering day plus bank holiday swaps • Free Lunch on Tasty Tuesday • Private medical insurance via Vitality • Mental health support with our Employee Assistance Program • Life assurance (4x salary) • Free Calm subscription • Specsavers eye test voucher • Competitive salary • Pension match up to 4% • £200 learning & development budget • Babbel subscription • Enhanced maternity & paternity leave • Tonies gifts for major life events • Exclusive staff discounts