Customer Success Manager

🕒 May 11

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Gravitee

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔌 API

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2022-09

API • Enterprise • SaaS

Gravitee is a platform that provides comprehensive API management solutions, focusing on the effortless control of the API ecosystem. It supports both synchronous and asynchronous APIs, offering features such as API design, management, access, observability, productization, and deployment. With Gravitee, organizations can unify their API Management irrespective of the API styles, API Gateways, or event brokers implemented. The platform is cloud-agnostic and presents a universal governance layer on top of other API Gateways and event brokers, providing advanced capabilities like multi-gateway and multi-broker support, event-driven architecture, and AI-assisted APIs. Gravitee's solutions cater to a range of industries, including financial services, telecommunications, healthcare, and more, helping businesses to manage, secure, and monetize their API initiatives effectively.

📋 Description

• Own the long-term success and retention of a diverse portfolio of enterprise customers across EMEA, ensuring a seamless transition and consistent high-level service • Lead customer "Success Projects" by executing clear milestones, technical requirements, and timelines to ensure rapid time-to-value • Proactively identify project "blockers". Use established project management frameworks to track, escalate, and resolve risks before they impact customer health • Act as the project lead between the customer and Gravitee’s internal teams (Product, Engineering, and Support) to deliver on custom requirements or complex migrations • Conduct regular Quarterly Business Reviews (QBRs) that demonstrate ROI through data-driven reporting and project status updates • Partner with Account Executives to ensure a seamless renewal process, maintaining our commitment to low churn

🎯 Requirements

• 3+ years in a CSM or Account Management role within a B2B SaaS environment (API, DevOps, or Infrastructure space preferred) • Proven experience managing complex technical projects • Familiarity with methodologies such as Agile, Waterfall, or Prince2 is highly desirable • Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects • Exceptional presentation and negotiation skills; able to translate complex technical milestones into business value for C-level stakeholders • Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools

🏖️ Benefits

• Competitive medical coverage • Pension / 401k program options • Stock options - you build it, you own it • 25 days holiday + in-country national holidays • 3 mental health days + wellness allowance • Your birthday off 🎉 • Professional development budget to fuel your growth • Hybrid work culture with hubs across regions • Quarterly team events + annual offsite at an exciting location