Enterprise Customer Success Manager

🕒 May 7

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DataGuard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

📋 Compliance

🔐 Security

💰 Series B on 2022-09

SaaS • Compliance • Security

DataGuard is a company providing a comprehensive platform for security and compliance management. Using AI-driven solutions, DataGuard helps organizations achieve and maintain multiple regulatory frameworks and certifications such as GDPR, ISO 27001, and TISAX®. The company offers tools for risk management, security policy management, and audit-readiness, reducing workload and error risks through automation. Trusted by over 4,000 organizations, DataGuard aims to streamline compliance processes, enhance data security, and provide expert guidance for evolving regulatory requirements.

📋 Description

• You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement • You manage partnerships and stakeholders proactively, driving success, anticipating issues, and steering multiple initiatives using proven frameworks and tools • You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes • You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention • You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions • You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams

🎯 Requirements

• Proven experience as a Customer Success Manager, Account Manager, or Management Consultant, ideally in a fast‑paced SaaS environment • Strong track record in executive‑level meetings, stakeholder management, and delivering impactful presentations, demos, and project work • Genuine interest in Privacy, Information Security, and Compliance, with the motivation to continuously learn and adapt to evolving regulatory landscapes • Team‑oriented, action‑driven, and highly customer‑centric mindset • Excellent communication skills; fluent in English, German is a strong plus

🏖️ Benefits

• The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. • Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. • Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. • Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. • Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.