Senior Customer Success Manager, German Speaking

🕒 May 6

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🏆 Customer Success

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SafetyCulture

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

☁️ SaaS

🏢 Enterprise

📋 Compliance

SaaS • Enterprise • Compliance

SafetyCulture is a workplace operations platform that provides teams with the tools and knowledge to work safely, meet higher standards, and continuously improve. The platform offers a range of features, including inspections, asset management, training, IoT integrations, and real-time protection for remote workers. It also provides a marketplace for workplace safety equipment and an integrated insurance solution. SafetyCulture supports various industries such as construction, manufacturing, transport and logistics, hospitality, facilities management, and retail. The company's solutions address business needs like health and safety management, risk management and compliance, operational excellence, and sustainability. By digitizing processes and automating workflows, SafetyCulture helps businesses optimize their operations, promote safety culture, and enhance productivity.

📋 Description

• Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions • Understand customers’ business objectives, challenges, and industry-specific needs to drive success • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices • Advocate for customers internally, influencing product development based on industry trends and customer feedback • Contribute to the development of industry-specific playbooks, collateral, and case studies

🎯 Requirements

• 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation • Professional fluency in German and English • Strong ability to build executive relationships and drive business value for Enterprise customers • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies • Persuasion and presentation skills, with the ability to communicate up and down an organisation • Ability to actively listen, understand customer pain points and take action • Thrives in a fast-paced, dynamic environment • Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

🏖️ Benefits

• Equity with high growth potential, and a competitive salary, • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; • Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy • Quarterly celebrations and team events • Table tennis, board games, gym sessions, book club, and pet-friendly offices.