Account Director

2 days ago

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Accommodations Plus International

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Travel • Technology • Transportation

Accommodations Plus International is a company dedicated to providing efficient layover experiences for airline crew members through integrated technology and services. They operate a global network, sourcing accommodations from over 600,000 hotel partners worldwide and offering 24/7 customer support. Their proprietary solutions cater to the unique needs of air and rail travel, ensuring seamless operations in hotel booking and crew management.

201 - 500 employees

Founded 1984

💰 Private Equity Round on 2018-08

📋 Description

• Establish and maintain relationships with key stakeholders at all levels within the airline and hotel partners. • Communicate and meet with major clients regularly to ensure that API deliverables are met. • Create a client sourcing strategy based on solid market insights • Report on strategy and savings matrix for nominated accounts • Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals. • Develop and deliver strategic account objectives. • Suggest solutions and innovative ideas to meet client needs • Handle complaints and problems in a timely and effective manner. • Prepare monthly, quarterly and annual reports and budget forecasts for the client. • Prepare and conduct site inspections domestically and internationally when required to ascertain suitability for the airline in line with minimum requirements. • Where necessary, conduct virtual site inspections to assess a hotel's suitability • Effectively manage union relationships as part of the site inspection process • Provide strategic leadership to expand opportunities within assigned accounts. • Communicate with the Vertical Leader on client performance, strategies and needs. • Coordinate and manage weekly meetings with the designated airline to ensure sourcing deliverables remain on target and airline sign-off approval processes are followed. • Maintain an action log to ensure all parties are aware of action points and follow-up resolve points are understood, leading weekly meetings to review with the airline and internally • Support and help prepare client communications ranging from weekly performance meetings to business reviews. • Assist the Research & Sourcing team in ensuring all details of a destination presentation are accurate and offered to the airline for review. • Document, troubleshoot and resolve operational and sourcing events • Become knowledgeable with API’s technology platforms for the Account Management department. • Maintain spreadsheets and update databases as required. • Support the Senior Account Director or Account Management on assigned projects as requested in line with the growth of the business.

🎯 Requirements

• Established (at least 3-5 years) experience in a category manager procurement role • Experience in the travel industry is preferable. • Bachelor’s degree in business administration or similar • MCIPS qualified preferred • Strong governance, process and change management experience • Negotiated major strategic and complex deals that delivered significant commercial outcomes. • Sound appreciation of category management principles and processes, with a working knowledge of contract law. • Strong results focus, with a continuous improvement skill set. • Strong negotiation and commercial skills with the ability to manage cross-functional teams and large stakeholder groups • Ability to effectively manage workload in a fast-paced environment, relying on extensive experience and judgment to plan and accomplish goals • Shows attention to detail and the ability to produce high-quality work • Ability to positively present API in customer-facing situations • Strong Microsoft Office computer skills, with emphasis on Excel • Exceptional verbal and written communication skills • Customer service and client relationship skills • Ability to work with and understand diverse cultures here and abroad • An organised self-starter who can work proactively and independently • Flexible schedule and travel availability needed based on business needs

🏖️ Benefits

• Medical, Dental, and Vision insurance • Flexible Spending Accounts for childcare and healthcare • 401(k) with matching • Basic Life Insurance and voluntary options including short-term disability, hospital, accident, and pet discounts at select hotels