Senior Customer Success Manager

🔥 19 hours ago

🌐 Germany, United Kingdom, +3 more countries – Remote

🇩🇪 Germany – Remote 🇬🇧 United Kingdom – Remote 🇵🇹 Portugal – Remote 🇳🇱 Netherlands – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Appinio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

💰 Seed Round on 2018-09

Consulting • B2B

Appinio is a market research company that specializes in providing real-time analytics and consumer insights to help businesses make informed decisions. As the world’s largest opinion network, Appinio collects millions of responses daily to assist over 2000 companies worldwide in understanding consumer perceptions, testing prototypes, tracking campaigns, and conducting various forms of market analysis. Their offerings include A/B testing, brand image analysis, and pricing analysis, enabling clients to gain insights in minutes rather than weeks.

📋 Description

• Serve as the primary point of contact and strategic advisor for strategic customers • Build and maintain executive-level relationships through ongoing support and regular check-ins, including QBRs • Understand complex customer business challenges and resolve them through systematic market and consumer research • Provide strategic guidance on leveraging consumer insights to address challenges and drive organisational change • Prepare and conduct high-impact client workshops and trainings virtually and on-site • Educate customers on modern market research and empower them to leverage insights • Monitor customer activity and health scores • Proactively identify opportunities to improve customer experience and Appinio usage • Mitigate potential churn risks • Identify growth opportunities and collaborate with Account Management to increase awareness of customer insights • Gather customer feedback and represent the voice of the customer internally • Collaborate cross-functionally with Product, Research, Marketing, and Sales

🎯 Requirements

• Extensive background in Market Research or deep experience with data/insight-driven solutions • Proven, successful experience supporting and consulting B2B customers • Highly strategic, balancing customer value with revenue growth objectives • German proficiency at C2 level • Fluent in English • Hands-on mentality, pragmatism, and proactivity • Ability to independently navigate complex client situations • Active listening and purposeful, confident communication • Ability to present complex data with clarity and executive presence • Submit CV and application in English

🏖️ Benefits

• No hard cap on the number of vacation days you can take • Temporary work from abroad: if based in the EU, work outside your country of residence for up to 180 days per year • All necessary hardware, including your own MacBook • Deutschland ticket or access to a mobility budget with the NAVIT app for candidates located in Hamburg or Berlin • Subsidised Urban Sports Club or ClassPass membership based on location • Access to co-working spaces in Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume