Customer Success Manager

🕒 October 14

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $140k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Aras Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Aras Corporation is a software company specializing in Product Lifecycle Management (PLM) and digital transformation solutions. It offers the Aras Innovator platform, a low-code development environment that supports digital thread, interoperability, and supplier collaboration across industries such as aerospace, automotive, and high tech. Aras focuses on enhancing product quality, compliance management, and sustainable product design. The company's solutions enable rapid application development, improve production timelines, and support enterprise engineering management systems. Aras is dedicated to providing innovative and adaptable PLM platforms for managing complex product lifecycles efficiently.

📋 Description

• Guide customers through successful onboarding and adoption of Aras Innovator • Provide best practice coaching on PLM and Aras Innovator usage • Conduct periodic health checks and performance benchmarks • Lead Get Well Plans and coordinate with support teams to resolve technical issues • Collaborate with Sales to identify and nurture renewal and upsell opportunities • Act as a liaison across Product, Engineering, and Support teams • Contribute to internal tools, templates, and processes that enhance the customer experience • Support large, multi-level enterprise subscribers and strategic growth initiatives

🎯 Requirements

• 5-7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software • Strong understanding of PLM, CAD, or engineering design methodologies • Strong technical acumen and problem solving skills • Familiarity with CAD tools and engineering design principles • Excellent communication and relationship-building skills • Skilled in managing escalations and coordinating cross-functional resolutions • Comfortable working independently and in fast-paced, collaborative environments • Willingness to travel up to 25% • Background in engineering, product development, or enterprise software implementation preferred • Experience working with global teams and enterprise customers preferred • Applicants must be authorized to work in the United States

🏖️ Benefits

• Flexible paid time off • Company-paid holidays • Dedicated Global Wellness Day • 401(k) plan with company match • Medical, dental, and vision insurance with high premium contributions and deductible reimbursement • Company-paid life insurance • Short- and long-term disability coverage • Bonus eligibility

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