Claims Insurer Relationship Manager

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The Ardonagh Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

💰 Private Equity Round on 2021-12

Consulting • Legal • Insurance

The Ardonagh Group is one of the world’s leading independent insurance distribution platforms. We are a collection of best-in-class entrepreneurial and specialist brands with a network of over 250 locations and more than 12,000 employees. Our portfolio offers a highly diversified range of insurance-related products and services, catering to both complex multinationals and individuals. Our understanding of the audiences we serve, combined with our scale and expertise, enables us to deliver tailored product and risk solutions that meet customer needs.

📋 Description

• Own the day-to-day relationships with key insurer partners’ claims teams, including central relationship contacts and team leaders • Oversee insurer performance, including tracking SLAs and proactively escalating likely issues • Work across claims teams to gain feedback and insight on insurer performance and share it constructively with insurer partners • Oversee insurer claims portal access requirements and monitor usage with Category Leaders • Ensure compliance and governance of portal access for joiners and leavers • Work closely with the National Technical Claims Lead and Operations & Transformation Lead to share feedback • Act as an escalation point for Category Leads and insurers regarding concerns • Liaise with the necessary parties to help resolve concerns • Promote the Everywhen claims proposition with insurer claims teams • Contribute to a proactive, efficient and effective claims service for commercial motor and enterprise clients

🎯 Requirements

• Experienced insurance professional • Ability to build and maintain relationships with teams and stakeholders across the business • Strong interpersonal and communication skills • Detailed knowledge of all general classes of insurance • Ability to read, understand and interpret policy wordings • Confidence to challenge insurers on policy interpretation and apply it to claims • Ability to manage expectations professionally • Strong skills in negotiation, contracting, consultancy, facilitation, influencing, presentation and communication • Ability to work in environments with occasional ambiguity • Experience managing client relationships

🏖️ Benefits

• Holiday entitlement of 26 days plus bank holidays • Opportunity to progress your career across the entire Ardonagh family • Gain CII or ACII qualifications to boost your knowledge and career prospects • Pensions scheme • 24-hour support for physical and mental wellbeing • 1 day paid volunteering day • The Spotlight Awards • Equal opportunities, diversity, equity and inclusion commitment