Client Support Manager

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The Ardonagh Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

💰 Private Equity Round on 2021-12

Consulting • Legal • Insurance

The Ardonagh Group is one of the world’s leading independent insurance distribution platforms. We are a collection of best-in-class entrepreneurial and specialist brands with a network of over 250 locations and more than 12,000 employees. Our portfolio offers a highly diversified range of insurance-related products and services, catering to both complex multinationals and individuals. Our understanding of the audiences we serve, combined with our scale and expertise, enables us to deliver tailored product and risk solutions that meet customer needs.

📋 Description

• Serve as a point of contact for employers regarding their employee benefits, providing guidance, support, and responding to employee enquiries. • Deliver administrative support to clients by managing updates with providers, including new joiners, leavers, employee changes, and annual renewal activities. • Where clients operate a benefits platform, maintain accurate employee records, manage enrolment processes, and oversee monthly benefits payroll reporting. • Provide proactive support to the Client Director in managing client relationships and ensuring service excellence. • Working effectively under pressure to meet strict deadlines, such as monthly benefits payroll reporting and renewal processes. • Managing multiple client accounts simultaneously, with strong planning, prioritisation, and organisational skills to balance competing demands. • Collaborate with the technology team to ensure client benefits platforms remain accurate and up to date. • Contribute to the ongoing development and implementation of internal best practices to enhance operational efficiency.

🎯 Requirements

• Clear written and oral communication • A good education to A level or equivalent • Strong analytical skills and ability to manipulate and interpret data • A good knowledge of all employee benefits including flexible benefits and pensions • IT literate, ideally with knowledge of benefits platforms as well as Microsoft Excel, PowerPoint and Word • Well organised and able to deliver to agreed timescales and expected quality standards • Able to work under pressure • Committed to learning and development

🏖️ Benefits

• Employee Benefits • Professional development • Remote work options