AI Solutions Manager, SMB

🕒 May 4

🇺🇸 United States – Remote

💵 $140k - $175k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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Arize AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Arize AI is a company that provides a comprehensive AI observability and evaluation platform designed for AI engineers to build and manage AI applications, particularly those involving large language models (LLMs). The platform offers end-to-end AI tracing, monitoring, and evaluation tools to help users identify and resolve performance bottlenecks, ensure data quality, and improve the performance of AI systems. Arize also supports experimentation and visualization, enabling users to iterate rapidly on AI applications and maintain high-quality service delivery. The company caters to top AI companies, offering solutions for both online and offline LLM evaluation and observability. Arize's tools are particularly valuable for AI model monitoring, troubleshooting, and performance optimization, helping businesses mitigate risks and improve AI outcomes.

📋 Description

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding. • Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base. • Own the full expansion and renewal sales cycle across your book of business. • Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team.

🎯 Requirements

• 2+ years of experience as a Customer Success Manager in SaaS. • Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders. • A self-starter and customer-first mindset with the ability to thrive in limited process environments. • Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively. • Strong communication skills for articulating observations and fostering collaboration across teams. • Proven ability to demo technical products and translate their value into tailored customer solutions. • A strong team player who values collaboration and collective success. • Bonus: Familiarity with AI/ML workflows or GenAI technologies.

🏖️ Benefits

• medical • dental • vision • 401(k) plan • unlimited paid time off • generous parental leave plan • mental and wellness support