Customer Success Engineer

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Arrow Electronics

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1935

🔧 Hardware

🤝 B2B

Hardware • B2B

Arrow Electronics is a global technology distributor and solutions provider that supplies electronic components and enterprise computing products to manufacturers and businesses. It distributes semiconductors, connectors, passives and other electronic hardware, and provides design-chain and supply-chain services, logistics and value-added solutions (including IoT enablement and cloud/enterprise solutions) to OEMs, contract manufacturers and enterprises. Arrow operates primarily in business-to-business channels, focusing on component distribution and technical/enterprise services for electronics and industrial customers worldwide.

📋 Description

• Act as the primary technical point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth. • Proactively manage and grow existing accounts, identifying opportunities to expand the use of Citrix solutions. • Develop a thorough understanding of each client’s business objectives, needs, and technical challenges. • Collaborate closely with partners and clients to implement tailored strategies that leverage the full Citrix portfolio. • Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle. • Drive the adoption of Citrix solutions, ensuring clients fully realize the value of the products. • Work with clients to identify gaps in their IT capabilities and propose solutions that align with their long-term business goals. • Collaborate with technical teams and partners to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities Citrix solutions. • You will collaborate with the SE team in the technical relationship with Citrix • Assisting the internal product team in promoting IT solutions and providing technical support to business partners • Advising business partners on selecting appropriate solutions for end customers through various communication channels, including email, phone, virtual meetings, and on-site visits • Educating business partners and end customers about products and technologies, often through webinars, workshops, or conferences • Supporting business partners and their end customers during solution testing (Proof of Concept) and implementations at end customer sites. • Contribute to sales to meet and exceed new logo revenue, retention and growth sales targets by successful promoting and winning the technical aspects of customer and partner sales. • Identify technical and solution risks to accounts and work proactively to mitigate client churn, securing long-term solutions. • Participate in quarterly business reviews (QBRs) with clients, providing insights on the performance of solutions and offering recommendations for optimization. • Work closely with internal teams, including sales, engineering, customer success, and technical support, to ensure client needs are met. • Act as a client advocate within Arrow and Citrix, providing feedback to product management and development teams to drive product improvements. • Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Citrix solutions.

🎯 Requirements

• Proven experience in technical account management, solutions enablement or technical sales within the technology sectors. • Strong understanding of Citrix solutions (or similar technologies) and their role in a comprehensive IT strategy. • Experience in installing, managing and maintaining offerings such as Citrix App and Desktop virtualisation, XenServer, Endpoint management and NetScalar application delivery and security offerings • Fluency in English • Good communication and negotiation skills • Self-motivated with a hardworking and proactive approach • Effective communication with people at all levels • Problem solving and capacity to follow through on a task to conclusion. • Excellent relationship-building skills. • Demonstrated ability to achieve and exceed revenue retention and growth targets. • Willingness to travel up to 60% of the time for client meetings and events • Ability to work independently, prioritize effectively, and manage territory-level responsibilities. • Fluency in English.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Comprehensive benefits package including health insurance, pension contributions, and paid time off - 25 days per year. • Company car or Car Allowance • Opportunities for career advancement and professional development. • A dynamic, inclusive work environment with a focus on innovation and collaboration.