Technical Lead, Customer Support

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Technical Lead will be responsible for the successful management of the Operational Support Service • Act as the technical lead of support specialists and engineers to respond to and resolve incidents and service requests • Main point of contact for all service reporting and discussions with the customer • Identify opportunities for growth of the adoption of the Exeevo tools • Take ownership to resolve the more complex technical tickets that the junior team members are not able to address. • Manage the prompt resolution of escalated tickets from the customer either directly or via a member of the Ops team.

🎯 Requirements

• 5+ years’ experience of functional knowledge in Microsoft Dynamics CRM • Experienced in User Configs, Data Import and Export. • Experience in managing a team of support engineers • Experience with SaaS based technology solutions, preferably in Life Sciences • Experience working closely with Customer and Engineering teams delivering support services and changes to customers. • Experience presenting operational status at a detailed level and rollup level to the leadership team. • Management of customers, including in dealing with difficult situations.