Customer Success Manager

🕒 July 23

🇬🇧 United Kingdom – Remote

💵 £50k - £65k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AssessFirst 🦄

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🤖 Artificial Intelligence

☁️ SaaS

HR Tech • Artificial Intelligence • SaaS

AssessFirst is a company focused on revolutionizing the talent management processes within organizations. Founded in 2002, the company specializes in providing predictive hiring solutions using artificial intelligence to assess candidates' cognitive abilities, motivations, and personality traits. AssessFirst aims to help companies recruit more effectively by offering insights that are proven to link to performance and engagement. The company also aids in managing and developing talent by leveraging unbiased predictive algorithms. Employing a fully remote workforce, AssessFirst encourages radical freedom and extreme responsibility among its team members. Over the years, the company has supported global organizations in overcoming HR-related challenges and continues to expand its presence in various markets, including the UK.

📋 Description

• Manage a portfolio of clients across the International market • Lead customer onboarding and drive early activation • Manage customer health, engagement, adoption, success, and retention • Translate product usage into measurable business outcomes • Reinforce value through strategic guidance and success reviews • Contribute to renewals and revenue growth through retention and expansion • Provide responsive technical support and resolve issues • Conduct investigations and improve documentation • Collaborate with Support, Tech, Science, and other internal teams • Own the full customer lifecycle from onboarding to renewal, with Account Manager support • Act as trusted advisor and first point of contact for functional and technical needs • Support clients from initial training and onboarding through project roll-out and KPI achievement • Escalate issues to internal teams when necessary

🎯 Requirements

• Fluent English • Passion for psychology and interest in clients’ focus • 18 months+ in a Client Success role within SaaS • Commercial mindset with a focus on renewals and upsells • Empathy, problem-solving mindset, and customer-first approach • Ability to explain technical concepts to non-technical audiences • Strong stakeholder management and communication

🏖️ Benefits

• Autonomy & flexibility: manage your time freely based on priorities and ongoing projects • Full remote: work from anywhere in the UK • Medical insurance: covered by Deel • Strong culture and 3 company offsites per year to connect and have fun • Access to shared coworking spaces up to 6 times a month • 25 days annual leave per year • 7% employer pension contribution • Equipment provided • Annual budget of €3,000 to meet up with colleagues