Technical Operations Manager

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Technical Program Manager

👻 Ghost score 10%

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Augment Risk

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Augment Risk is a capital-first intermediary that structures tailored reinsurance and capital solutions to drive growth, preserve margins, and unlock value for insurance and risk-bearing clients. They provide structured reinsurance, parametric products, ILS investor capacity, MGA capital solutions, captive setups, and legacy portfolio management, operating across global hubs and aligning capital with client strategy rather than simply placing risk. Augment Risk is FCA-authorised and serves institutional and corporate clients seeking capital efficiency and volatility management.

📋 Description

• Serve as Augment's subject-matter expert for Lloyds market processing, including UMRs, premium and claims processing, market messaging, bureau practices, and related controls • Review new Lloyds placements for operational readiness and identify missing data, incomplete documentation, process dependencies, and execution risks • Coordinate accurate setup and ongoing servicing of Lloyds contracts, endorsements, premium movements, claims movements, and bordereaux • Collaborate with broking, Client Solutions, Wordings, Legal and Compliance, Technical Accounting, and external market counterparts to resolve exceptions • Own reconciliations, exception management, and root-cause analysis for Lloyds operational breaks • Drive operational issues through to resolution • Create process standards, checklists, controls, and training to embed Lloyds expertise across the organization • Advise leadership on Lloyds operational implications of new products, client structures, delegated authorities, and systems changes • Help design scalable workflows and data requirements suitable for automation while maintaining market and regulatory discipline • Own the operational integrity of Lloyds business across the placement and servicing lifecycle • Ensure data, documentation, identifiers, processing steps, and financial flows are complete, accurate, and aligned with Lloyds market requirements

🎯 Requirements

• 7+ years of hands-on Lloyds market operations experience in a Lloyds broker, managing agent, coverholder, insurer, or specialist service provider • Demonstrable knowledge of Lloyds processing and servicing workflows, including UMR administration, premium and claims movements, bordereaux, and settlement or reconciliation practices • Strong command of operational controls, documentation requirements, and the practical relationships between broker, carrier, managing agent, and market processes • Ability to investigate exceptions, distinguish root cause from symptom, and lead resolution across internal and external stakeholders • Clear written communication and a pragmatic, service-oriented approach • Preferred: experience spanning both broker and market-side operations • Preferred: experience with delegated authority, binders, specialty reinsurance, or complex international programs • Preferred: exposure to process automation, workflow design, data quality, or system implementation

🏖️ Benefits

• Competitive compensation package including base salary • Performance-related bonuses • Equity participation • Work from anywhere approach • Flexible work arrangements for globally distributed colleagues and clients • Opportunity to be inventive and innovative • Multi-disciplinary environment with a flat structure • Ownership and accountability • Employee equity • Employee benefits designed to support employees and their loved ones • Equal opportunity and inclusive work environment • Opportunity to take initiative and contribute ideas • Impactful decision-making and meaningful work • Transparent culture and clear decision reasoning • Strong constructive feedback culture • Support from skilled and talented colleagues