Account Manager, Field Based

🔥 1 hour ago

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Auto Trader UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🛍️ eCommerce

👥 B2C

💰 Private Equity Round on 2007-03

Automotive • eCommerce • B2C

Auto Trader UK is the UK’s leading automotive marketplace, connecting vehicle buyers and sellers to provide real choices. While best known for cars, the platform also caters to a diverse range of vehicles, including e-bikes and caravans. With a strong focus on untangling the complexities of the car-buying journey, Auto Trader emphasizes the importance of collaboration and diversity within its workforce, creating a vibrant and dynamic work environment.

📋 Description

• be a trusted business partner and the face of Autotrader across the South West of England, supporting our independent customers and identifying new business opportunities • take accountability for understanding your customers' objectives and advising on how to achieve them in both the short and long term • work closely with stakeholders across your customers' business and Autotrader • use Autotrader data and insights to influence decision-making, drive digital performance, and deliver meaningful commercial outcomes • educate customers on the right digital products to support growth and efficiency, using strong presentation skills and storytelling with data to simplify complex insight and guide clear recommendations • collaborate face-to-face with different stakeholders within your customers’ businesses • focus on customer engagement through regular site visits • build and maintain strong customer relationships through consistent engagement • collaborate regularly with stakeholders across Autotrader to find the right solutions for your customers

🎯 Requirements

• Proven experience in B2B account management, consultative business partner, or Customer Success type role or similar • Track record of achieving commercial KPIs, including driving revenue growth, product adoption, and retention • Strong commercial acumen - able to spot growth opportunities and mitigate risk through effective questioning and listening • Confidence communicating with a range of customers and influencing decisions, developing long-term partnerships, and acting as a trusted consultant to truly understand your customers’ needs and challenges • Experience turning data and insight into actionable recommendations • Confidence in contributing to continuous improvement by sharing best practices and customer feedback internally • Organised, proactive, and comfortable managing multiple priorities • Passion for customer success and digital transformation • Strong collaborator, working closely with the wider team to share insights and drive better outcomes for our customers • You’ll need to be adaptable with the ability to pivot in a fast-paced environment

🏖️ Benefits

• car allowance* • 28 days' holiday per year, in addition to bank holidays and half-day closures on Christmas and New Year's Eve • enrolled in our pension scheme with standard contributions of 7% and employee contributions of 5% • comprehensive private medical cover • enhanced family leave provisions • car salary sacrifice scheme • share-save options • access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans