Global Accounts Program Manager

🕒 November 3

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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AVI-SPL

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2015-12

Consulting • Healthcare • Logistics

AVI-SPL is a Global Technology Solutions Leader that specializes in providing audio-visual (AV) and unified communications (UC) services, including design, installation, and management of collaboration technology environments. They cater to various sectors, delivering integrated solutions to enhance workplace communication and efficiency, including managed services and AV integration for sectors like corporate, education, healthcare, and government.

📋 Description

• Develop and maintain customer relationships with key decision makers and influencers • Serve as primary customer liaison for project deployments, service level agreements, service tickets, risks and escalations • Manage financial accountability and KPI achievement across the account • Drive customer satisfaction using best practices and aligned resources • Conduct lessons learned meetings and corrective measures • Host regular stakeholder meetings and quarterly business reviews • Develop and maintain account-specific playbooks and standard operating procedures • Support design and deployment standards, innovation, quality and consistency • Ensure business outcomes, user experience and user adoption across the client organization • Lead global team meetings with project managers and provide guidance • Facilitate project kick-off meetings across sales, engineering, programming, fabrication and installation • Create and manage project schedules and coordinate resource scheduling • Coordinate transition from project completion to service ownership • Oversee recruiting, interviewing, hiring, training and staffing for key account roles • Administer meetings, documentation, resources and contacts; act as customer escalation point • Support international project and service needs

🎯 Requirements

• Minimum of a 4-year degree or comparable industry experience is required • 5+ years in a project/program management or leadership role (direct or indirect) is required • 5+ years of experience in IT technology service or enterprise technology management preferred • Experience working with international accounts/program deployments preferred • Valid and current PMP, PgMP or Prince2 certification preferred • Experience in the AV industry is a plus • Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines • Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills • Strong business acumen and ability to interface credibly at the CxO level • Strong ability to multi-task, prioritize, manage time and work in a self-directed manner • Demonstrate leadership and management skills in a team-oriented, collaborative environment • Exceptional strategic thinking and structured problem-solving skills • Technical aptitude and credible understanding of Audio/Visual, Collaboration and Meeting space technologies • Intimate knowledge of regional differences in support of international deployments • Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat

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