Program Manager, Operations Process

Job not on LinkedIn

🕒 November 3

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Gatik

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🚘 Automotive

💼 Consulting

🏭 Manufacturing

Automotive • Consulting • Manufacturing

Gatik is a company specializing in B2B delivery and logistics, using autonomous vehicles to enhance the safety, reliability, and efficiency of goods transportation without the need for human drivers. Their technology, Gatik Carrier™, employs proprietary Level 4 autonomous systems tailored for middle-mile logistics, optimizing the movement of goods between distribution centers, fulfillment centers, and retail locations. Gatik's service model, Autonomous Transportation as a Service (ATaaS), integrates seamlessly into customers' supply chains to improve reliability, reduce costs, and increase sustainability. By focusing on known, repeatable, short-haul routes, Gatik ensures safety and performance while facilitating rapid scaling and stakeholder engagement.

📋 Description

• Own assigned operational processes end to end, keeping them current, consistent, and aligned • Build, document, and maintain workflows, process maps, SOPs, RACI charts, and team handoffs • Create and maintain standardized templates for processes, SOPs, work instructions, and change requests • Run quality gates and approvals for new and changed processes • Partner with stakeholders to design and launch new processes as operations and markets grow • Conduct regular process reviews, audit existing processes, identify gaps or drift, and drive updates • Work with subject matter experts to capture expertise, validate process design, and secure adoption • Apply lean tools including value stream mapping, waste elimination, standard work, and root cause analysis • Own version control and change management, coordinating with Training on communication and rollout • Gather field feedback and drive targeted continuous process improvements • Report to the Sr. Manager, Operational Excellence • Partner with Operations, Fleet Maintenance, Safety, Training, and Engineering

🎯 Requirements

• Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related field, or equivalent practical experience • 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management • Experience owning and maintaining processes across several teams or workstreams • Experience designing workflows, writing SOPs, and building documentation templates • Experience running process review or approval mechanisms • Working knowledge of lean principles and tools • Ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes • Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence • Preferred: Experience in autonomous vehicles, trucking, logistics, fleet maintenance, or other safety-critical operations • Preferred: Lean Six Sigma Yellow or Green Belt, or equivalent lean training • Preferred: Experience with quality management systems or frameworks such as ISO 9001 • Preferred: Experience in a startup or high-growth environment • Preferred: Familiarity with Prosci or ADKAR • Preferred: Experience with Jira, ServiceNow, or Smartsheet

🏖️ Benefits

• Inclusive and diverse work environment • Opportunity to contribute to a more resilient supply chain and environmental sustainability • E-Verify participation

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